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Consumers will enjoy Free Shipping for purchase above SGD80/- within Singapore Main Island. Do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports and Jurong Island.
For Malaysia and Indonesia shipping, customer will be fully responsible for the full shipping cost incurred. Do email us for more special rate information and arrangement.
Processing: Usually 2-3 working days unless peak period where up to 5 working days may be encountered.
Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Hope you could understand us.
We know customers are anxious on our products and will strive to prepare and ship once payment of purchase is received. Orders are not shipped on the weekends or holidays.
Express delivery or shipping is available, kindly check with us so we can help you to secure a suitable timeslot.
There always no extra Custom fee. But the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages.
We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
If you check that there is a fault with an item or wrong item you have received, please let us know straight away through our customer service team. Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this for you. You may also refer to our warranty policy.
We adopt a strict no cancellation policy due to internal costs associate with 3rd party logistic and restocking fee. However if requested before the order has been shipped, we charge a 5% fee on the total amount paid or minimum of SGD$20 for canceling an order.
If you cancel your order after it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return with all applicable fees.
NOTE: We only ship within Singapore and Malaysia. Restriction applies.