Shipping & Delivery
Delivery within Singapore:
- Enjoy free shipping for orders above S$60.
- Expect delivery within 3 working days.
- Pre order stocks date stated based on ETA date. Note that the ETA date may be subjected to changes due to sea shipping schedules.
Delivery within Malaysia (Peninsular Malaysia only):
- Benefit from free shipping on all orders within Peninsular Malaysia, excluding areas like Genting, Langkawi, Pangkor, Cameron Highlands, etc.
- Please note that we do not offer free delivery to East Malaysia.
- Self-delivery arrangements are available upon request for East Malaysia deliveries.
Free Self Collection Service
Self collection is available at our warehouse 38 Ang Mo Kio Industrial Park 2, Level 7, Lobby A, Singapore 569511
No minimum spending required however the self collection timing will be subjected to availability on specific days. Do email us for more information and arrangement.
Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Hope you could understand us.
We know customers are anxious on our products and will strive to prepare and ship once payment of purchase is received. Orders are not shipped on the weekends or holidays.
Express delivery or shipping is available, kindly check with us so we can help you to secure a suitable timeslot.
Return Policy Or Faulty Item I Received
If you check that there is a fault with an item or wrong item you have received, please let us know straight away through our customer service team. Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this for you. You may also refer to our warranty policy.
Cancellation of Order
We adopt a strict no cancellation policy due to internal costs associate with 3rd party logistic and restocking fee. However if requested before the order has been shipped, we charge a 5% fee on the total amount paid or minimum of SGD$20 for canceling an order.
If you cancel your order after it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return with all applicable fees.
NOTE: We only ship within Singapore and Malaysia. Restriction applies.